Rural BPOs

How I wish projects like ->
http://www.domain-b.com/companies/companies_t/teNet/20060816_promotes.html

attain a critical mass and turn into a viable revenue stream for both rural India as well as the companies. Saloni Malhotra, Project Head, Rural Business Process Outsourcing, IIT Madras also points out a clear cost difference of 30-40 per cent between a service provider in the city and rural areas, which is a considerable amount by any standards.

Although, its too nascent but compels me to draw a parallel with the initial surge of BPO industry in India, where all the low level work, often termed as Back-Office, was outsourced to India because of two reasons -

(1) Cost Advantage
(2) Skilled workforce (an MBA or an MCom doing Insurance/Claims Processing).

It also reminds me of the legend of OfficeTiger . How two young americans went through a reverse evolution and landed up in Chennai way back in 1999. A time when the BPO buzz had not even started.

And now, as the father of BPO Industry in India, Mr. Raman Roy, after American Express, GE and Spectramind, is going strong with his fourth venture, Quattro , and with a tag line announcing - "Beyond the existing", he doesnt leave much to imagination. Through Quattro he has a clear intention of moving up the value chain in the BPO industry. And just in case if anyone has any doubts, have a look at this article -> Father of BPO gets ready for 4th baby.

As the BPO industry in India is going through a phase of rapid and steady growth , the speculation of moving up the value chain have become intense. Now alomost all the big players in the BPO Industry not just pose themselves as an Outsourcing option, but instead talk about end to end business solutions -> What next for India's BPO sector

As more as more such opportunities come the way of big BPO players its inevitable that they will have to start looking at options like Rural Back Office Operations with much more seriousness rather than just another CSR Initiative.

In this scenario I really dream of a day when India can truely call itself the outsourcing hub of the world. And provide end-to-end business soltions spaning all types of services being offered in the BPO sector.

Here is an article giving an exhaustive listing and a general overveiw of the sector as well -> BPO Industry in India- A Report

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